• Access to multiple insurance carriers
• Coverage comparison beyond price alone
• Risk management and loss control guidance
• Claims advocacy and support
• Contract and risk transfer expertise
• Strategic renewal planning

Tower Street is an independent insurance brokerage with access to more than 250 insurance carrier appointments, including standard, specialty, excess and surplus, and program markets. That independence matters.

If a market becomes uncompetitive, we can move. If your claims improve, your safety program strengthens, or your business grows, we can take that story directly to underwriters and create competition for your account. The more options available, the more leverage you have.

Unlike a direct writer, we are not limited to a single carrier’s products, pricing, or underwriting appetite. Our responsibility is to represent your interests and find the best fit for your business.

Clients also benefit from the same types of services often associated with large insurance companies, including safety resources, claims support, and risk management guidance, delivered by advisors who work for you rather than the carrier.

Beyond commercial property and casualty insurance, Tower Street provides integrated solutions across:

• Employee benefits
• Personal and private client insurance
• Surety bonding
• Executive life insurance
• HR consulting and compliance support

The result is a broader perspective on risk and a more strategic approach to protecting your business.

At the end of the day, an insurance policy is easy to buy. What matters is having an advocate with market access, negotiating leverage, and the expertise to help your business achieve better outcomes year after year.

Most businesses need a core set of coverages, which may include:

• General liability insurance
• Commercial property insurance
• Workers’ compensation insurance
• Commercial auto insurance
• Professional liability (errors & omissions)
• Cyber liability insurance

The exact mix depends on the company’s size, industry, and risk profile. Tower Street helps businesses identify the right coverage, not unnecessary add-ons.

Policies such as general liability, professional liability, directors & officers (D&O), and employment practices liability insurance (EPLI) are commonly associated with lawsuit-related protection.

A Business Owner’s Policy (BOP) bundles general liability and commercial property insurance into one package, often at a lower cost.

BOPs are commonly designed for small and mid-sized businesses and can be customized to include additional coverages.

Businesses with documented safety programs, low claim frequency, strong loss control practices, active claims management, and well-structured contracts are often viewed as more attractive risks. These companies demonstrate a commitment to reducing losses, which gives carriers greater confidence in the long-term profitability of the account.

That confidence often translates into meaningful advantages, including:

• More competitive insurance premiums
• Broader coverage terms
• Higher available limits
• Increased carrier competition
• Greater stability during challenging insurance market cycles

At Tower Street, we help clients become the type of risk insurance carriers want to insure. When underwriters see a well-managed operation, your business gains leverage, and leverage creates better insurance outcomes.

Selecting the right carrier goes far beyond price. Tower Street evaluates multiple factors, including:

• Underwriting appetite by industry
• Coverage form strength and exclusions
• Claims reputation and response time
• Financial stability and ratings
• Ability to scale as your business grows

Our role is to act as an advocate, matching your risk to the carrier most likely to pay claims, adapt to change, and support long-term stability, whether that’s Chubb or another top-tier market.

Click here to view some of the carriers that Tower Street partners with.

Our established relationships allow us to negotiate terms, secure capacity, and structure layered programs when needed.

• Industry-leading claims service
• Strong financial strength and long-term stability
• Comprehensive, well-crafted policy forms
• Deep underwriting expertise across commercial and personal lines

• Principal: the business or contractor purchasing the bond
• Obligee: the entity requiring the bond (project owner, government agency, or municipality)
• Surety: the bonding company that guarantees performance

Surety bonds are commonly required for construction projects, licenses, permits, and contractual obligations.

View our comprehensive guide to surety bonds.

• Bond type and required bond amount
• The principal’s credit, financial strength, and experience
• Project size and complexity

Most contract bonds are priced as a percentage of the bond amount, typically ranging from 0.5% to 3% for well-qualified contractors. Tower Street works to secure competitive terms while aligning your bonding program for long-term growth.

Key differences include:

• Insurance protects the policyholder; surety bonds protect the obligee
• Surety claims must be repaid by the principal
• Surety underwriting focuses heavily on financial strength and character

Tower Street helps clients understand these differences to avoid costly misunderstandings.

The policy itself is only part of the solution. We work closely with your attorney and CPA to ensure the ownership structure, beneficiary designations, tax considerations, and overall strategy align with your broader financial and business objectives.

The goal is simple: create a plan that protects what you’ve built and supports the people who depend on it.

We work with employers on:

• Medical insurance
• Dental insurance
• Vision insurance
• Group life insurance
• Disability insurance
• Voluntary benefits

Our team also supports the ongoing administration of your benefits program, including renewals, employee enrollment, carrier negotiations, and employee communication.

What makes our approach different is that our employee benefits practice works alongside our property and casualty team. This allows us to look at the full picture of your workforce costs, risk exposure, and overall employee strategy rather than treating benefits as a standalone purchase.

Depending on your organization’s size, goals, and risk tolerance, that may include:

• Self-funded or level-funded health plans
• Captive and consortium participation
• Pharmacy benefit strategy
• Alternative funding arrangements
• Plan design and contribution changes
• Carrier and network evaluations

Our goal is to reduce waste while maintaining a competitive benefits package that supports employee recruitment and retention.

We assist employers with:

• Employee handbooks and workplace policies
• HR compliance and employment-related questions
• Job descriptions and hiring practices
• Employee onboarding and training
• Performance management
• Employee relations issues
• Terminations and separation best practices

Many businesses don’t have the need or budget for a full-time HR department, but they still face the same compliance requirements and employee management challenges as larger organizations. Our team serves as a resource for those day-to-day questions and employee situations that require guidance and documentation.

One of the most important things we help employers improve is process and consistency. Many employment-related claims and disputes stem from unclear policies, poor documentation, or inconsistent management practices. By implementing sound HR processes and maintaining proper documentation, businesses can reduce risk, improve employee experiences, and create a stronger workplace culture.

Turnover is expensive, and it creates risk. New employees are injured far more often than experienced workers, which means businesses with high turnover often experience more workers’ compensation claims, lower productivity, and increased training costs. Companies that retain employees tend to have fewer workplace injuries, stronger safety cultures, and more predictable insurance outcomes.

Strong HR practices also help reduce employment-related risk. Effective hiring processes, clear job descriptions, thorough onboarding, consistent performance management, and proper documentation can help prevent many employment practices claims before they occur.

The connection is simple: businesses that attract, retain, and develop good employees generally experience fewer claims, lower experience modifiers, better productivity, and fewer employment-related disputes.

At Tower Street, we view employee benefits and HR consulting as important parts of a broader risk management strategy. When your people strategy improves, your risk profile often improves with it.

We also coordinate with your payroll provider, legal counsel, and other advisors to help ensure everything works together properly.

The reality is that compliance mistakes in employee benefits are usually quiet until they’re not. When issues surface, they can result in penalties, employee complaints, audits, and significant administrative burdens.

Most of these problems are avoidable with the right processes and oversight. Our job is to help employers stay ahead of them.

Tower Street helps employers:

• Determine ACA applicability
• Maintain compliance
• Avoid penalties
• Understand reporting obligations

• Health insurance (medical, dental, vision)
• Competitive employee contributions and premiums
• Retirement plans with employer contributions
• Flexible work options
• Wellness and mental health benefits

Tower Street helps employers design benefits packages that balance employee expectations with budget realities.

Common contractual risk transfer provisions include:

• Indemnification and hold harmless agreements
• Additional insured requirements
• Waivers of subrogation
• Insurance requirements and specifications
• Limitation of liability clauses

These provisions can have a significant impact on your business’s legal and insurance obligations. They help determine which party’s insurance responds to a claim, who defends the lawsuit, and who ultimately bears the financial burden when something goes wrong.

One of the most important realities of contract negotiation is that the party drafting the agreement is often drafting it in their own favor. Businesses that sign contracts without understanding these provisions may unknowingly assume liability they never intended to take on.

At Tower Street, we help clients identify potential issues within contracts and understand how those obligations align with their insurance program. The goal is simple: make sure the risk you’re accepting is a risk you’ve intentionally agreed to take.

For example, if your insurer pays for a covered loss that was caused by another company’s negligence, the insurer would normally have the right to pursue that company to recover what it paid. A waiver of subrogation prevents the carrier from taking that action.

Waivers of subrogation are commonly required in construction contracts, service agreements, leases, and vendor contracts as part of a broader risk transfer strategy.

Most insurance policies can accommodate these requirements when they are agreed to in writing before a loss occurs and the appropriate policy endorsement is in place. The problem arises when a business signs a contract requiring a waiver of subrogation without confirming that its insurance policy allows it.

At Tower Street, we review waiver of subrogation requirements as part of our contract review process to help ensure your contractual obligations align with your insurance coverage. The goal is to avoid creating a coverage issue long before a claim occurs.

If a subcontractor has no insurance or lets it lapse, their injuries, property damage, and liability claims can flow directly into your insurance program. That impacts your loss runs, your premiums, and your negotiating position with carriers.

The surprise often comes at audit. If a subcontractor can’t prove they carried workers’ compensation coverage, your carrier may charge you for that payroll at your rates, resulting in a bill you never planned for.

We help clients avoid these problems by setting subcontractor qualification standards, collecting and tracking certificates of insurance, reviewing contract requirements, and enforcing compliance before work begins.

The best time to discover a subcontractor is uninsured is before they step onto the jobsite, not after a claim occurs.

Contracts demand this language all the time, especially in construction and commercial agreements. The problem is that it usually requires a specific policy endorsement to work as intended.

Without that endorsement, carriers can end up arguing over who pays what while the claim sits unresolved. When that happens, it isn’t just the claim that’s affected. Your customer relationship can take the damage too.

That’s why we review these requirements before contracts are signed and make sure your insurance program supports the obligations you’re accepting.

While the insurance carrier assigns an adjuster to handle the claim, Tower Street works as your advocate to help ensure the claim moves efficiently and is resolved appropriately. Our involvement may include:

• Assisting with claim reporting and documentation
• Encouraging prompt claim investigations
• Monitoring claim activity and progress
• Challenging reserves that may be unnecessarily high
• Coordinating return-to-work efforts
• Tracking litigation and claim developments
• Driving claims toward closure whenever possible

Effective claims management can have a significant impact on future insurance costs. Open claims, excessive reserves, and delayed resolutions can affect your loss history, experience modifier, and renewal results for years to come.

We believe a claim shouldn’t be filed and forgotten. We remain actively involved, helping clients navigate challenges, identify opportunities for resolution, and protect the long-term health of their insurance program.

The adjuster works for the carrier. Our claims advocacy team works for you.

Once immediate safety concerns have been addressed, businesses should:

• Report the claim as soon as possible
• Document the scene with photos and videos
• Collect witness statements while memories are fresh
• Preserve any equipment, vehicles, or property involved
• Complete an incident investigation
• Notify Tower Street the same day whenever possible

Prompt reporting and thorough documentation are critical to a successful claims outcome. The details captured in the first few hours and days after an incident often have a significant impact on how the claim is ultimately resolved.

One of the most expensive mistakes businesses make is delaying claim reporting. Late reporting can increase claim costs, complicate investigations, attract attorney involvement, and create concerns for insurance carriers during the claims process.

At Tower Street, we help clients navigate claims from the moment an incident occurs. Our goal is to ensure claims are reported correctly, investigated promptly, and managed proactively to protect both your employees and your insurance program.

From the moment a claim is reported, we help clients by:

• Assisting with claim reporting and documentation
• Setting expectations and explaining the claims process
• Monitoring claim progress and adjuster activity
• Reviewing reserves for accuracy
• Challenging reserve levels that don’t align with the facts or medical information
• Coordinating with defense counsel when litigation arises
• Providing regular updates and ongoing communication

Our goal is to keep claims moving forward and prevent files from sitting idle. Effective claims management can reduce costs, improve claim outcomes, and minimize the long-term impact on your insurance program.

Most importantly, you have a dedicated advocate who knows your business, understands your account, and is available when you need help. At Tower Street, you’re not calling a general service line or wondering who owns the claim. You have one point of contact focused on protecting your interests throughout the process.

For workers’ compensation and many other commercial insurance programs, reserves become part of your loss history and can directly impact key rating factors such as:

• Your experience modifier (EMR)
• Your loss ratio
• Underwriter perception of your account
• Future insurance premiums

That’s why reserve accuracy matters. A claim that eventually settles for $10,000 can still have a significant impact on your insurance costs if it was reserved at $75,000 when your experience rating was calculated.

Overstated reserves can make a business appear riskier than it actually is, while accurate reserves provide a more realistic picture of claim performance. This is one of the reasons Tower Street conducts regular claims and reserve reviews throughout the year rather than waiting until renewal season.

By identifying reserve issues early and addressing them before key valuation dates, businesses can improve how their loss experience is presented to insurance carriers and potentially reduce future insurance costs.

Working with Tower Street starts with a conversation about your business, operations, contracts, claims history, and any frustrations you’ve experienced with your current insurance program or broker. We take the time to understand your unique risks, goals, and challenges before making recommendations.

From there, we develop a strategic insurance and risk management plan tailored to your business. This includes key milestones such as loss control initiatives, claims and reserve reviews, contract and coverage analysis, and a proactive renewal marketing strategy designed to position your account effectively with insurance carriers.

Throughout the process, you’ll know exactly what we’re working on and when. Rather than simply shopping for a policy once a year, Tower Street partners with clients year-round to help reduce risk, improve outcomes, and build a stronger insurance program for the future.