Frequently Asked Questions

Have any questions? Explore answers to  our frequently asked questions on business and personal insurance, surety bonds, claims, and employee benefits. If your question is not listed, please feel free to reach out to our team, we are happy to assit you!

Commercial Insurance

Do I need business insurance if I have an LLC?

Yes. An LLC limits owners’ personal liability for business debts, but it does not pay for losses or lawsuits. Insurance protects the company (and, in some cases, you) from the cost of claims and interruptions. Key points:

  • Liability still exists: Third parties can sue the business for injury, property damage, or errors. Without insurance, the company funds defense and judgments.

  • Contracts require it: Landlords, clients, and lenders often mandate specific coverages and limits regardless of entity type.

  • Personal exposure can persist: Owners may be liable for personal negligence, signed guarantees, or if corporate formalities are not followed.

  • Common policies: General liability, professional liability, property and business income, workers’ compensation (if you have employees), commercial auto, cyber, and umbrella.

  • Bundled option: Many small LLCs qualify for a Business Owner’s Policy (BOP) that combines property and liability at a competitive cost.

The LLC is a legal structure; insurance is the financial backstop. Most LLCs still need coverage tailored to their operations, assets, employees, and contracts.

What types of business insurance do most companies need?

Most businesses need a core set of coverages, which may include:

  • General liability insurance
  • Commercial property insurance
  • Workers’ compensation insurance
  • Commercial auto insurance
  • Professional liability (errors & omissions)
  • Cyber liability insurance

The exact mix depends on the company’s size, industry, and risk profile. Tower Street helps businesses identify the right coverage, not unnecessary add-ons.

Why work with a commercial insurance broker instead of buying online?

Working with a commercial insurance broker provides:

  • Access to multiple carriers
  • Coverage comparison beyond price alone
  • Risk management guidance
  • Claims advocacy

Tower Street represents the client, not the insurance carrier, and focuses on long-term protection, not just policy placement.

Does business insurance cover lawsuits?

Yes, certain types of business insurance cover legal defense costs and settlements related to covered claims.

Policies such as general liability, professional liability, directors & officers (D&O), and employment practices liability insurance (EPLI) are commonly associated with lawsuit-related protection.

What is professional liability insurance?

Professional liability insurance, also known as errors and omissions (E&O), protects businesses from claims related to:

  • Professional mistakes
  • Negligence
  • Failure to deliver services as promised

This is a high-search topic for consultants, technology firms, healthcare providers, and financial professionals.

Learn more about professional liability insurance

What is inland marine insurance?

Inland marine insurance is commercial coverage for movable property, equipment, and goods when they are in transit, on job sites, or away from your main location. It fills gaps that standard property policies (which focus on a fixed address) may not cover.

Common examples:

  • Contractors’ equipment and tools: on trucks or job sites

  • Installation floaters: materials from purchase through installation

  • Builder’s risk: structures under construction

  • Bailee’s coverage: customers’ property in your care: e.g., repair shops, cleaners

  • Motor truck cargo: freight you haul

  • Fine art/exhibitions, accounts receivable, signs, and EDP/tech equipment

How it typically works:

  • Often written on an “all-risk” (open-perils) basis, subject to exclusions

  • Can be scheduled (itemized) or blanket (a pool of similar items)

  • Limits should reflect replacement cost and peak values while on the move

Note: Wear and tear, mechanical breakdown, and faulty workmanship are usually excluded unless specifically endorsed. Review your policy forms to confirm what is, and is not, covered.

Learn more about inland marine insurance

What is a Business Owner’s Policy (BOP)?

A Business Owner’s Policy (BOP) bundles general liability and commercial property insurance into one package, often at a lower cost.

BOPs are commonly designed for small and mid-sized businesses and can be customized to include additional coverages.

What is a COI?

A Certificate of Insurance (COI) is a standardized document that summarizes an insured’s active policies for a specific moment in time. It serves as proof of insurance to third parties (e.g., clients, landlords, general contractors, vendors).

What a COI shows:

  • Named insured and insurer(s)

  • Policy types (e.g., general liability, auto, workers’ compensation, umbrella)

  • Limits of liability and effective/expiration dates

  • Certificate holder and any requested notations

Important limitations:

  • A COI is for information only; it is not an insurance policy.

  • It does not add or change coverage, grant additional insured status, or waive subrogation by itself. Those rights exist only if the policy includes the proper endorsements.

  • Actual coverage is governed by the policy and its endorsements, not by wording in the COI’s description box.

Best practice:

When contracts require specific terms (e.g., additional insured or waiver of subrogation), request copies of the endorsements or the Schedule of Forms and Endorsements to verify compliance.

Carriers

How does Tower Street decide which carrier is best for my business?

Selecting the right carrier goes far beyond price. Tower Street evaluates multiple factors, including:

  • Underwriting appetite by industry
  • Coverage form strength and exclusions
  • Claims reputation and response time
  • Financial stability and ratings
  • Ability to scale as your business grows

Our role is to act as an advocate, matching your risk to the carrier most likely to pay claims, adapt to change, and support long-term stability, whether that’s Chubb or another top-tier market.

Click here to view some of the carriers that Tower Street partners with.

Is Chubb Insurance a carrier Tower Street works with?

Yes. Chubb is one of Tower Street Insurance’s most trusted and valued carrier partners, particularly for middle-market, high-net-worth, and complex commercial risks.

Chubb is widely recognized for:

  • Industry-leading claims service
  • Strong financial strength and long-term stability
  • Comprehensive, well-crafted policy forms
  • Deep underwriting expertise across commercial and personal lines
Tower Street understands Chubb’s underwriting approach and coverage strengths in depth. This allows us to confidently recommend Chubb when we believe they will deliver the best overall outcome, not just at placement, but throughout the life of the policy and at claim time.

Can Tower Street access specialty or hard-to-place insurance markets?

Yes. Tower Street has access to specialty and excess & surplus carriers for risks that are difficult to place in standard markets. This is especially valuable for industries facing higher loss frequency, regulatory complexity, or rapid growth.

Our established relationships allow us to negotiate terms, secure capacity, and structure layered programs when needed.

Are all insurance carriers created equal?

No. Insurance carriers vary significantly in:

  • Claims philosophy
  • Risk tolerance
  • Policy language
  • Industry specialization
  • Financial strength

Tower Street works only with carriers that meet strict internal standards. This ensures our clients don’t just have insurance, but insurance that performs when it matters most.

Surety

What is a surety bond?

A surety bond is a three-party agreement that guarantees a company or individual will meet their obligations. The three parties include:

  • Principal: the business or contractor purchasing the bond
  • Obligee: the entity requiring the bond (project owner, government agency, or municipality)
  • Surety: the bonding company that guarantees performance

Surety bonds are commonly required for construction projects, licenses, permits, and contractual obligations.

View our comprehensive guide to surety bonds.

How much does a surety bond cost?

Surety bond costs vary depending on several factors, including:

  • Bond type and required bond amount
  • The principal’s credit, financial strength, and experience
  • Project size and complexity

Most contract bonds are priced as a percentage of the bond amount, typically ranging from 0.5% to 3% for well-qualified contractors. Tower Street works to secure competitive terms while aligning your bonding program for long-term growth.

What is the difference between insurance and surety bonds?

Surety bonds are not the same as insurance. Insurance transfers risk, whereas a surety bond is a financial guarantee.

Key differences include:

  • Insurance protects the policyholder; surety bonds protect the obligee
  • Surety claims must be repaid by the principal
  • Surety underwriting focuses heavily on financial strength and character

Tower Street helps clients understand these differences to avoid costly misunderstandings.

 

Personal Insurance

What types of coverage are included in a high‑net‑worth personal insurance program?

A comprehensive personal insurance program may include:

  • High‑value homeowners or luxury home insurance
  • Automobile and collector car insurance
  • Personal excess liability (umbrella) insurance
  • Valuable articles coverage (jewelry, fine art, wine, collections)
  • Flood and wind coverage
  • Domestic staff or household employee coverage

Tower Street tailors coverage based on lifestyle, risk exposure, and long-term goals.

How is high‑net‑worth personal insurance different from standard insurance?

 High‑net‑worth insurance is designed for individuals with significant assets and complex lifestyles. Compared to standard personal insurance, it typically includes:

  • Higher coverage limits
  • Broader coverage with fewer exclusions
  • Replacement cost coverage for homes and valuables
  • Worldwide liability protection
  • Dedicated claims handling

Tower Street places coverage designed to protect wealth, not just meet minimum requirements.

Does high-net-worth insurance include property?

Yes. High-net-worth programs include property coverage for high-value homes and belongings, often with broader terms than standard policies. Typical components are:

  • Homes and other structures: Primary and secondary residences, guesthouses, pools, and gates (often with extended or guaranteed replacement cost).

  • Personal belongings and loss-of-use: Contents coverage plus additional living expense if you must relocate after a covered loss.

  • Valuable articles: Scheduled or blanket coverage for jewelry, fine art, wine, and collections (frequently with agreed value and low or no deductible).

  • Enhancements: Options like cash-out settlement, ordinance-or-law upgrades, and equipment breakdown. (Flood and earthquake are usually separate but can be coordinated.)

Coverage varies by carrier; confirm limits and sublimits to match rebuild costs and the value of collections.

How much umbrella insurance do I need?

Choose a limit that can absorb a worst-case liability claim against your household, protecting both current assets and meaningful future earnings. For many HNW families, typical ranges are $5–25 million; complex lifestyles or public profiles may warrant $50 million+.

Key factors:

  • Balance sheet: Net worth (including real estate equity and business interests).

  • Future earnings: Consider 5–10 years of income you want to protect.

  • Household risks: Teen drivers, multiple vehicles, watercraft/ATVs, pools, short-term rentals, domestic staff.

  • Activities & visibility: Board/charitable service, hosting events, media/social presence, high-risk sports, multi-state travel/residences.

  • Jurisdiction: Local verdict/settlement trends and plaintiff-friendly venues.

  • Underlying policies: Ensure home/auto/watercraft limits meet the umbrella’s minimum requirements.

What does personal insurance typically not cover?

Common exclusions may include:

  • Flood damage without a separate policy
  • Earthquake damage unless endorsed
  • Certain high-value items not scheduled
  • Business-related activities conducted from home

Tower Street reviews policies in detail to help eliminate gaps that are common in standard coverage.

Does Tower Street offer insurance for luxury homes and multiple properties?

How much is flood insurance in Texas?

There is no single price; flood insurance is rated property by property. Your cost is driven by:

  • Location and flood risk: How likely flooding is at your specific address (distance to water, local drainage, and past flood patterns).

  • Elevation and foundation: How high your first floor sits relative to expected flood levels, and whether you’re on slab, pier-and-beam, or have an enclosure/basement.

  • Home characteristics: Age, construction, number of stories, square footage, and replacement cost to rebuild.

  • Coverage choices: Building and contents limits you select, plus your deductible; the higher the deductible, the lower the premium.

  • Occupancy and use: Primary vs. secondary residence, rental use, or short-term rental can affect pricing.

  • Policy source: National Flood Insurance Program (NFIP) vs. private-market policies; each rates risk differently and offers different terms.

  • Mitigation and community credits: Flood openings, elevated utilities, materials resistant to water, and your community’s flood-mitigation rating can reduce cost.

Price reflects the property’s flood risk and the coverage you choose. To get an accurate number, quote your exact address and building details.

Employee Benefits

What employee benefits are required by law?

Required benefits vary based on company size, location, and workforce structure, but commonly include:

  • Social Security and Medicare (FICA)
  • Workers’ compensation insurance
  • Unemployment insurance
  • Family and Medical Leave Act (FMLA), if applicable
  • Health insurance requirements under the Affordable Care Act (ACA) for applicable large employers

Tower Street helps business owners understand which benefits are legally required and which are optional, but strategically valuable.

Review the 2026 required compliances

What is the Affordable Care Act (ACA) and how does it affect employers?

The ACA establishes rules for health coverage, reporting, and affordability for applicable employers. Businesses with 50 or more full-time equivalent employees must meet specific coverage and reporting requirements.

Tower Street helps employers:

  • Determine ACA applicability
  • Maintain compliance
  • Avoid penalties
  • Understand reporting obligations

What benefits do employees value most?

According to consistent market research, employees typically value:

  • Health insurance (medical, dental, vision)
  • Competitive employee contributions and premiums
  • Retirement plans with employer contributions
  • Flexible work options
  • Wellness and mental health benefits

Tower Street helps employers design benefits packages that balance employee expectations with budget realities.

Other

What affects the cost of insurance premiums?

A premium is the price of protection. It reflects how likely a loss is and how much the policy may pay if a loss occurs.

Common drivers include:

  • Coverage and limits: Broader coverage or higher limits increase cost; added endorsements also raise price.

  • Deductible/retention: Higher deductibles usually lower premiums; lower deductibles raise them.

  • What is insured (exposure): Home or building value and square footage; number of vehicles and annual miles; payroll, revenue, and headcount.

  • Risk characteristics: Location, building age and construction, security features, driver records, and, where permitted, credit-based insurance scores.

  • Loss history: Frequent or severe past claims typically increase price; clean records can reduce it.

  • Operations and use: Higher-hazard work, heavy driving, or subcontracting generally cost more.

  • Safety and controls: Alarms, sprinklers, telematics, training, and written safety programs may earn credits.

  • Market conditions: Inflation in repair and medical costs, reinsurance pricing, and catastrophe trends affect all buyers.

Premiums vary by carrier and policy type; review coverage annually or after major changes.

Do I need both commercial and personal auto insurance?

One policy should insure a vehicle based on who owns it and how it is used. Use these rules of thumb:

  • Personal auto: fits private, non-business driving (commuting, errands, family use). Many personal policies limit or exclude business use, especially deliveries, transporting people or goods for a fee, or routine job-site travel with equipment.

  • Commercial auto: is appropriate when the vehicle is titled to a business, employees or contractors drive it, it regularly visits client sites or job sites, carries tools/equipment, is wrapped or marked with business signage, or is a heavier or specialized vehicle (e.g., vans, box trucks, certain pickups, or vehicles with trailers).

  • If employees use their own cars for company errands (bank runs, deliveries, site visits), the business often needs Hired and Non-Owned Auto (HNOA) liability coverage, while employees keep their personal auto policies in force.

  • Rideshare and delivery work typically require specific endorsements or a commercial policy, depending on the platform and the insurer.

Insure each vehicle under the proper policy type, not both at once. When personal vehicles are used for business, confirm whether you need business-use rating, HNOA, or a commercial policy to close gaps. Coverage terms vary by insurer; review your title, use, and contracts to choose appropriately.

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