Real Results for Businesses & Families

We are proud of the relationships we’ve built and the results we’ve delivered. The stories below represent just a small sample of how Tower Street helps businesses and families reduce claims, improve safety, strengthen coverage, and navigate challanges with confidence through our proactive approach to insurance and risk management.

Commercial Success Stories

When a longtime client transitioned into a national medical office practice, they asked us to take a fresh look at their insurance program. Our team stepped in to help however we could.

Here’s what we were able to accomplish together:

  • Helped strengthen coverage by raising limits, adding significant coverage, and closing important coverage gaps
  • Shifted several policies from excess & surplus lines to an admitted carrier with a strong track record and excellent claims service
  • Provided proactive claims support, helping reduce the number and severity of claims
  • Identified cost-saving opportunities that led to $800,400 in total savings across the program

Most importantly, we helped bring their insurance program into line with the growth of their business, something we take great pride in.

At Tower Street, we approach every client with the same mindset: listen, dig in, and do what’s right to protect what matters most.

We recently helped one of our commercial landscape clients reduce their total cost of risk by 24% year over year, from $511,000 in 2024 to $385,000 in 2025. That’s $125,000 in real savings, strengthening their bottom line and freeing up resources to reinvest in their business.

Our relationship with this client extends beyond insurance. We support them with employee benefits strategy, HR consulting, and monthly loss control, all designed to reduce risk and deliver lasting value.

At Tower Street, our focus is simple: serve each client with excellence and help their business thrive.

We partnered with a national auto repair & maintenance company to help them streamline their insurance program and improve claims handling.

We began by taking over their Workers’ Compensation policy through a Broker of Record change. We then brought in our dedicated claims management team to help resolve existing claims and manage their EMod moving forward.

After a thorough review of their program, we secured a 43% reduction on their Business Owner’s Policy and added an Umbrella policy, all while delivering an overall 28% savings in insurance costs.

This is what we mean when we talk about protecting what our clients are building, by reducing costs and strengthening coverage, we help businesses focus on what matters most.

Tower Street supported a concrete contractor with a comprehensive program review and strategic market repositioning.

Key outcomes included:

  • $224,220 in total premium savings, reducing the program from $561,074 to $336,854 compared to the prior placement.
  • Transitioned the account from the E&S market to admitted carriers, materially reducing surplus lines taxes and improving rate stability.
  • Increased limits and broadened coverage across the majority of policies while still lowering total premium.
  • Implemented safety and loss control support, helping the client proactively mitigate future claims rather than reacting after losses occur.
  • Ongoing work on Key Man coverage for the C-suite to further strengthen the company’s balance sheet and overall risk profile

Tower Street aligns coverage with real exposure, uncovers hidden savings, and builds insurance programs that support long-term growth and stability.

We partnered with a multi-location hospitality group operating across three states. While their existing program appeared competitive on the surface, a full market remarketing revealed both cost inefficiencies and significant coverage gaps (particularly within their umbrella liability structure).

We conducted a comprehensive program review, re-marketed the account, and restructured key elements of coverage to better align with the client’s operational risk.

The Outcome:

  • Total premium reduced: $297,130 → $238,326
  • Annual savings: $58,805
  • Overall cost reduction: 19.8%

Umbrella Policy Improvements:

  • Premium reduced: $90,000 → $64,254 (28.6% reduction)
  • Expanded coverage to include:
    • General Liability
    • Liquor Liability
    • Auto Liability
    • Employers Liability
      • These exposures were previously not covered under the umbrella, leaving critical gaps in protection.

The Result:

A more comprehensive insurance program that not only reduced total spend by nearly 20%, but also eliminated key coverage gaps and significantly strengthened the client’s risk protection across multiple locations.

A condominium association was recently referred to our agency. By restructuring their property, general liability, and excess policies, we were able to secure a 27% savings for their business.

For condominium associations seeking clearer, more efficient insurance solutions, we’re here to help you save while staying protected.

A Houston-based plumbing firm, previously insured with a national direct writer and paying over $600,000 in annual premium, asked Tower Street to review their current insurance coverage program. Based on the existing program, the business owner requested that we take the coverage to market. Following a comprehensive review of coverage and deductibles, we delivered broader protection and significant savings:

  • The client’s existing program included a $100,000 account-level self-insured retention; we moved the program to $0 deductible while aligning limits to exposures.
  • Expanded coverage by increasing core limits and adding Executive Liability coverage.

The result?

We were able to secure a annual premium reduction of $122,000, an 18.5% in overall savings, with enhanced coverage and a more resilient risk posture.

One of our electrical wholesale clients recently renewed with Tower Street. By consolidating their policies with a single carrier and thoughtfully restructuring key coverages, we helped them achieve an additional $127,179 in annual savings: a 44.85% reduction in total premium.

Here’s what that looked like:

  • 70% savings on property insurance
  • 51% reduction in auto premiums
  • 24% lower general liability costs with critical exclusions removed
  • 41% savings on pollution coverage

Our goal is to streamline coverage, reduce complexity, and uncover meaningful savings. We help you protect more and spend less.

We partnered with a manufacturing company last year that was initially paying $418,000 annually for an insurance program that was both overpriced and underbuilt, leaving several critical exposures completely uninsured. We stepped in and took control of the program, quickly identifying inefficiencies and coverage gaps. Through a full restructure and strategic market repositioning, we delivered $50,000 in immediate savings while realigning coverage across all lines.

At renewal, we didn’t slow down, we built on that momentum. With a properly structured program in place, we brought the consolidated account back to market, this time negotiating from a position of strength.

The Outcome:

  • $82,000 in additional savings at renewal
  • Total premium reduced to $286,000
  • $132,000 in total savings within 12 months
  • Closing Critical Gaps:
    • Lower premium meant nothing without proper protection. We strengthened the program by adding:
      • Professional Liability
      • Employment Practices Liability (EPL)
      • Crime
      • Cyber

To sustain these results, our loss control team implemented telematics across the client’s fleet, providing real-time visibility into driver behavior and a framework to actively manage and improve risk over time.

We supported a sheet metal contractor to improve overall safety performance and reduce workers’ compensation exposure, delivering a significant long-term impact on their risk profile.

What began as a high-risk operation has transformed through consistent focus, accountability, and strategic loss control efforts. Over the past several years, our loss control team worked closely with leadership to implement and strengthen:

  • Employee safety training and hazard recognition
  • Incident investigation and root cause analysis
  • Supervisor accountability
  • Injury & Illness Prevention programs
  • Emergency preparedness and heat illness prevention
  • Ongoing risk management best practices

The Outcome:

  • Projected EMOD reduction: 2.37 → 1.06 (~55% improvement)
  • Incurred losses reduced: $103,819 → ~$14,487 (~86% reduction)
  • Loss ratio improved: 71.77% (2021) → 17.62% (current)
  • Claim frequency reduced: 21 → 9 claims (~57% decrease)

This is a measurable transformation, not just in numbers, but in culture. A stronger safety foundation has led to fewer claims, lower losses, and a significantly improved insurance profile.

Tower Street began working with a medical equipment manufacturer just weeks before their renewal date, requiring an immediate, strategic review of their insurance program. We executed a full remarketing effort, securing substantial savings without compromising coverage.

Key improvements included:

  • Restructured Products Liability coverage, where the client had been significantly overpaying.
  • Strengthened the Package Policy with broader terms and improved alignment to exposures.
  • Enhanced Commercial Auto coverage with more competitive pricing and stable conditions.
  • Optimized Cyber, Umbrella, and Executive Liability policies to create a well-rounded, modern protection portfolio.

The result: $73,129 in premium savings, a 30.1% reduction, while significantly improving the client’s overall insurance program. This is the Tower Street standard: precision, urgency, and delivering the right solution at the right time.

Tower Street helped a national restaurant operator strengthen its insurance program just one week before renewal. Through targeted research and strategic market placement, our team transitioned the account to a more competitive carrier, securing lower premiums while ensuring proper protection for new and expanding locations.

Program highlights included coverage for:

  • Secured a 75% savings in General Liability premium
  • Commercial Auto
  • Workers’ Compensation
  • Overall saving of 56% on umbrella policy

The result: $9,345 in premium savings, achieved without compromising coverage and while supporting continued growth.

Tower Street partnered with a regional funeral home to strengthen their insurance program and identify opportunities for improvement. We conducted a targeted market search and placed the account with a carrier offering a specialized program, securing a comprehensive package policy that included Cyber coverage, an important protection they did not previously have.

Coverage enhancements included:

  • Property
  • General Liability
  • Commercial Auto
  • Umbrella
  • Workers’ Compensation
  • Cyber

These improvements resulted in $6,511 in annual premium savings, a 35% in overall savings, while expanding the client’s overall protection. We were also grateful for the opportunity to meet the owner in person, learn about their operations, and build a strong working relationship.

A national concrete finishing company, previously insured through a national mutual carrier, partnered with Tower Street to elevate the strategy and strength of its insurance program. Through a comprehensive audit and targeted market approach, our team delivered the following improvements:

  • Enhanced overall coverage with broader terms and strengthened protections.
  • Clarified key terms and conditions to reduce uncertainty and improve alignment across policies.
  • Added an Executive Liability package to address leadership exposures.
  • Implemented dedicated Cyber protection to safeguard against modern digital risks.

These enhancements not only advanced the company’s risk posture but also delivered meaningful financial impact, generating $50,000 in annual premium savings, an 11.5% reduction.

This is the Tower Street approach: smarter coverage, stronger strategy, and results that create long-term value.

We secured and retained a complex tower climber account in the telecommunications space, an industry known for high-risk exposure and limited carrier appetite.

At renewal, the incumbent carrier delivered a 29.5% increase, driven by the nature of the client’s operations (work at height, specialized labor, and multi-state field activity).

Rather than accept the increase, we took a strategic approach:

  • Re-marketed the account to the broader marketplace
  • Restructured the program to better reflect actual operations
  • Negotiated directly with carriers to improve positioning

The Outcome:

  • Reduced premium from $51,801 to $22,863
  • Delivered ~$28,900 in savings vs renewal
  • Achieved a 31% rate reduction
  • Improved carrier quality by moving from non-admitted to admitted (Texas Mutual)

The Result:

This was more than a cost reduction: it was a stronger, more sustainable insurance program aligned with the client’s risk profile.

We worked with a general contractor navigating rising insurance costs, subcontractor exposure, and gaps within their existing program. Their coverage appeared standard, at first glance, but a deeper review revealed several opportunities for improvement.

Through a comprehensive coverage analysis, we identified opportunities to restructure the insurance program and re-market the account to better fit the company’s actual operations and risk exposures.

The Outcome:

  • $38,893 in annual savings
  • 48.22% reduction in total premium
  • Removed restrictive Residential Construction Exclusion (with 5% residential exposure)
  • Increased key coverages:
    • Business Personal Property: $10K → $25K
    • Business Income: $100K → $150K
  • Reduced deductibles:
    • Property: $5K → $1K
    • General Liability: $1K → $500
  • Added $50K Cyber Liability coverage
  • Enhanced General Liability with a Per Project Aggregate

The Result:

A stronger, more comprehensive insurance program at a significantly lower cost and better aligned with the realities of the business.

In conducting a comprehensive property insurance review for a company in the commercial real estate development space, we uncovered $14,009 in annual premium savings.

Through deep market knowledge, proactive strategy, and a client-first mindset, our advisors restructured the policy to better reflect the current risk profile. The result: more protection, without compromising the client’s coverage quality.

Businesses deserve advisors who not only understand risk, but know how to reduce it and protect what’s being built. At Tower Street, we deliver thoughtful, data-backed solutions that drive results.

Tower Street partnered with a steel fabrication shop to conduct a comprehensive coverage analysis and uncover opportunities for improvement. We identified coverage gaps and determed the entire program had been placed in surplus (E&S) market when it did not require that structure.

Program improvements included:

  • Placement of General Liability, Property, Inland Marine, Excess, Commercial Auto, Professional Liability, Workers’ Compensation, and Pollution coverage with properly aligned admitted markets.
  • Strategic program realignment, including properly aligning excess limits, adjusting inland marine limits to match actual exposure, and restructuring deductibles to better suit the client.
  • $87,255 in premium savings, representing a 32% overall reduction.

This is the Tower Street approach: helping clients uncover hidden savings, strengthen coverage, and build insurance programs that support long-term success.

When this electrical contractor came to us, the objective wasn’t simply to reduce premiums. The goal was to identify opportunities for improvement, and ensure their coverage was aligned with the company’s continued growth.

We evaluated market options, and worked to create a more strategic insurance program that balanced cost, protection, and long-term performance.

The Outcome

  • $182,000 in annual savings across General Liability, Excess Liability, and Workers’ Compensation
  • Added a $1,000,000 Crime policy limit to strengthen protection
  • Became the Broker of Record for the Commercial Auto program, allowing us to manage the client’s insurance portfolio under one coordinated strategy

The value didn’t stop with premium savings. We partnered with the client to implement a proactive risk management approach focused on:

  • Loss control
  • Claims advocacy
  • Long-term insurance performance

The Result

A stronger, more comprehensive insurance program, significant cost savings, and a unified strategy designed to support the client’s future growth.

Employee Benefits & HR Consulting Success Stories

A Dallas-based professional services company specializing in strategic business investments saved nearly $50,000 on their 2025 renewal.

How did we achieve this for a small group? Through a consultative approach. We began by thoroughly reviewing their claims data, a step they hadn’t previously undertaken. From there, we collaborated closely through multiple meetings to analyze the numbers and refine their strategy.

The result? A stronger benefits package and nearly $50,000 in annual savings.

Our team is dedicated to meticulously reviewing every detail, ensuring insurance carriers have the most accurate data to make informed underwriting decisions. For professional services seeking a stronger benefits package while achieving substantial savings, we’re here to help.

We helped a client save $40,000 on their medical insurance by evaluating and implementing an alternative funding strategy tailored to their employee population. In addition to lowering medical premiums, we enhanced the value of their employer-sponsored disability coverage.

We conducted a full market analysis, explored multiple funding models, and guided the client toward a cost-effective solution that preserved, and enhanced their employee benefits.

Key Implementation Highlights:

  • Smooth execution of an expedited enrollment timeline
  • Employee education meetings to ensure clear understanding of the new plans
  • Customized, branded benefits guides tailored to the client’s offerings
  • Payroll integration into the benefits admin platform for seamless deductions
  • First invoice audit, correcting early discrepancies
  • Certificate of Coverage audit to verify plan accuracy
  • ERISA document updates to ensure full compliance with the new structure

At Tower Street, we believe in aligning great coverage with great service. Helping clients protect what matters most begins with listening, analyzing, and delivering with excellence.

Ready to Become Our Next Success Story?

The businesses and families featured here all started with a simple conversation. Whether you’re looking to reduce risk, strengthen coverage, improve employee benefits, or gain a trusted advisor, Tower Street is here to help. Let’s build a custom strategydesigned to protect what matters most.

What Our Clients are Saying

Across Dallas–Fort Worth and beyond, clients choose Tower Street Insurance for coverage that fits their needs across commercial, personal, and employee benefits. Below are authentic reviews and testimonals. We appreciate each one.

Austin Connor – Brakes to You

As a growing business, Brakes To You turned to Tower Street for guidance beyond traditional insurance placement. In addition to simplifying the onboarding process and assisting with employee handbook development, we implemented strategic risk management solutions that helped the company reduce insurance costs at renewal despite significant business growth. The result was stronger protection, lower costs, and a trusted partnership focused on long-term success.

Josh Sutton – Elite Roofing & Restoration

Josh chose Tower Street because of the team’s transparent communication, personalized service, and commitment to client advocacy. By taking a proactive approach to insurance and risk management, we help clients navigate complex coverage decisions with confidence, ensuring they have the protection and peace of mind they need to focus on what matters most.

Tommy Barnes – Interior Climate Solutions

Seeking a more personalized approach than their previous out-of-state insurance agency could provide, this client turned to Tower Street for expert guidance. We conducted a comprehensive policy review, ensuring the client fully understood their coverage and potential exposures. Through proactive insurance planning and client advocacy, we delivered a 33% reduction in insurance costs while providing the confidence that comes with knowing they were properly protected.

Josh – Lakefront Property Purchase

While exploring the purchase of a lakefront property in East Texas,Josh contacted Tower Street for advice on potential insurance and liability concerns. Even outside normal business hours, our team took the time to review the situation and provide candid guidance regarding the property’s unique risk exposures. The result was a stronger, more informed decision and the beginning of a lasting client relationship.

Scott King – Business Lawyer

When faced with a claim, this client experienced firsthand the value of Tower Street’s claims advocacy services. Our team provided expert guidance throughout the claims process, ensuring the claim was handled fairly and helping the client secure additional compensation they were entitled to receive. The experience reinforced the importance of having a trusted insurance and risk management partner committed to protecting their interests.

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I am so pleased with Tower Street Insurance & Risk Management. We just moved our three companies' employee health benefits over to Tower 6/1/25. Christy Scorza and Heather Guarnera were wonderful to work with. They provided all of the information before I could even request it. They gave me deadlines and helped me to meet them. They held our hand and successfully got us across the finish line in a less than ideal amount of time, due to our expiring coverage. I highly recommend Christy and Heather. If you have to go through this process, I certainly would want them on my team leading me and my employees through to the very end. Their cheerful attitudes and can-do frame of mind makes them just a pleasure to work with. Heather has been a terrific help to our businesses with regard to HR. She provides sound advice and guides us through every little or big bump in the road. Christy and Heather can be relied upon to return messages on the same day, something that does not happen in today's world. Reliable and trustworthy. I highly recommend this company, especially when Christy and Heather are at the helm. I'm confident we made the right decision in moving our accounts to Tower.
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Julie Grenier
469 days ago
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Tower Street Insurance stands out for their professionalism and deep knowledge of the industry. From the very beginning, the team was responsive, thorough, and truly committed to understanding my needs. They took the time to explain coverage options clearly and made sure I was fully protected without pushing unnecessary policies. It’s reassuring to know I’m in good hands with people who genuinely care about keeping their clients covered.
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Jessica Cazares
485 days ago
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Great service and always customer-centric in their approach.
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Rick Yobbi
504 days ago
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Incomparable customer support from Tower Street. Christy S. is a dream to work with and sets the standard for all other brokers I have and will ever work with.
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Danielle Garvin
556 days ago
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We use Tower Street for employee benefits (health insurance, etc.) and commercial insurance and they truly cannot be beat on service. Their team is incredibly responsive and an extension of your own team. Highly recommend talking with them!
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Brantley Carroll
556 days ago
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It has been an awesome experience. Education, service and support have been top noch
Dom Perry profile picture
Dom Perry
557 days ago
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The team at Tower Street Insurance has been great. Christy has been supper helpful and responsive to our needs. We highly recommend them for your companies insurance needs.
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Shanna Sheffield
557 days ago
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I had such a positive experience with Tower Street when I was looking to get medical insurance for my small business. The team was super professional and patient with all my questions and concerns. I felt like they went above and beyond to make sure I understood all my options and they guided me every single step of the way. I highly recommend this agency!
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Drew R
557 days ago
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We have worked with Tower Street for several years on our commercial insurance policies. When our annual benefits renewal came up, our previous broker was unresponsive and only presented policy increases, so we contacted Tower Street for a second opinion. They were incredibly responsive and within a few days, found us comparable policies that saved us thousands of dollars annually. They were always available to answer our questions and we look forward to continuing our relationship with them.
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Sheri Barringer
558 days ago
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Absolutely love working with Tower Street and Tanya Benbow! She is always willing to help me with home and auto questions and navigating re-marketing options when our polices are due for renewal. Each year, Tanya puts together a very comprehensive worksheet showing you the different companies she recommends along with full breakdown and comparison of premiums along with ways to reduce costs with suggested changes to deductibles and other things that you can do that equal reductions. It’s a crazy time with insurance premiums rising and Tower Street helped us get the best options for and best price. The brands they work with offer the best benefits than the typical mainstream companies and at better prices. Thanks Tower Street.and Tanya.
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Lydia Crow
690 days ago
Excellent rating
Based on 3 reviews
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Elizabeth Leo
1034 days ago
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Great company to work with for all things insurance. Saved us thousands of dollars on our business insurance while adding cyber insurance to our policies!
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Mike Murphy
1616 days ago
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1785 days ago

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